RULES OF THE ONLINE STORE www.thhandicraft.com

The owner, seller and administrator of the store is:
Estarami Limited Liability Company
with headquarters in Łódź, at the following address: ul. Wróblewskiego 19a/19, 93-578 Łódź, NIP: 9542779875, REGON: 367790756, entered into the National Court Register under the number 0000686748.

The customer has the right to negotiate the provisions of the contract with the seller before placing the order. If the Customer resigns from the possibility of concluding a contract through individual negotiations, these Regulations and generally applicable law shall apply.

I GENERAL PROVISIONS

1) The online store available at: www.thhandicraft.com is run by Estarami Spółka z ograniczoną odpowiedzialnością – detailed information on the activities carried out is presented above.
2) The Regulations are drawn up in English and constitute a standard contractual agreement concluded at a distance, in accordance with generally applicable provisions of Polish law.
3) In order to conclude an Agreement with the Seller, the Buyer may exercise the right to negotiate the terms of the Agreement or conclude an Agreement with the Seller based on these Regulations.
4) The content of the Regulations, in the event of a separate decision of the Buyer, shall constitute the content of the Agreement concluded between the Parties. The content of the Agreement is recorded, in accordance with applicable regulations, and made available to the Buyer on a durable medium, in order to guarantee the Buyer the possibility of referring to it if necessary.
5) The sale is conducted in the territory of the Republic of Poland and outside its territory.
6) The customer has the opportunity to read the code of good practice for entrepreneurs. The code of good practice is contained in the Act of 23 August 2007 on counteracting unfair market practices.
7) The prices listed on the Online Store website are expressed in euro and include VAT.
8) The Buyer may place orders in the Store 24 hours a day, 7 days a week via the website www.thhandicraft.com
9) Communication with the Seller carried out by the Buyer causes the Buyer to bear the costs resulting from contracts concluded by the Buyer with third parties for the possibility of using certain forms of distance communication, the Seller does not charge any additional fees or benefits for the possibility of communicating with him.
10) The subject of the Online Store’s activity is the retail sale of educational packages offered by Seller in its institutions.
11) In matters not covered by these Regulations, the relevant legal provisions in force in the territory of the Republic of Poland, in particular the Act of 23 April 1964 – the Civil Code (Journal of Laws No. 16, item 93, as amended), the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) and the Act of August 29, 1997 on the Protection of Personal Data (consolidated text: Journal of Laws of 2002, No. 101, item 926, as amended) .
12) The provisions of these Regulations are not intended to exclude or limit any rights of the Buyer who is also a Consumer within the meaning of the Act of 23 April 1964 – Civil Code (Journal of Laws No. 16, item 93, as amended), to which he is entitled under mandatory provisions of law. In the event of non-compliance of the provisions of these Regulations with the above provisions, these provisions shall prevail.
13) In the event of a dispute with the Seller, the Consumer may settle the matter amicably by:
a) referring to a permanent amicable consumer court
b) mediation
c) applying to the voivodeship inspector of the Trade Inspection
d) obtain free assistance in resolving the dispute from the Consumer Federation, using the free consumer hotline 800 007 707.

II DEFINITIONS

1) REGULATIONS – these Regulations with attachments; informing about the obligations and rights of the two Parties to the Agreement;
2) PARTY – the party to the Agreement is the Buyer or the Seller; in the case of the concept of a Party – it is understood as the Buyer and the Seller jointly;
3) REMOTE AGREEMENT – Agreement concluded remotely by the Parties, in the absence of simultaneous presence of two Parties to the Agreement; The contract is concluded using the Remote Communication Channels available in the Store;
4) CHANNELS OF COMMUNICATION – the forms of placing orders remotely specified in point 10 I of the GENERAL PROVISIONS;
5) AGREEMENT – an agreement concluded with the simultaneous presence of two Parties; concluded during personal collection in the Store, as a result of the Reservation made by the Buyer;
6) BOOKING – each order with personal pickup placed by the Buyer through the available Communication Channels in order to reserve a specific product for a given day of pickup. In this case, the contract is concluded at the time of personal collection in the stationary store;
7) STATIONARY STORE – place of direct sales by the Seller;
8) STORE – an online store available at: www.thhandicraft.com
9) SELLER – Estarami Limited Liability Company with its registered office in Łódź, at the following address: ul. Wróblewskiego 19a / 19, 93-578 Łódź, NIP: 9542779875, REGON: 367790756, entered into the National Court Register under the number 0000686748.
10) SERVICE PROVIDER – Estarami Limited Liability Company with its registered office in Łódź, at the following address: ul. Wróblewskiego 19a / 19, 93-578 Łódź, NIP: 9542779875, REGON: 367790756, entered into the National Court Register under the number 0000686748.
11) CUSTOMER – a natural person, legal person and an organizational unit without legal personality, to which the law grants legal capacity, purchasing products via the Online Store;
12) CONSUMER – a natural person purchasing products via the Online Store for purposes not directly related to their business or professional activity
13) BUYER – Client and Consumer jointly;
14) SERVICE RECIPIENT – a natural person, legal person and an organizational unit without legal personality, which the law grants legal capacity, purchasing products via the online store;
15) ORDER – an offer to conclude a sales contract submitted by the Buyer via the Online Store;
16) USER – each entity using the online store;
17) ACCOUNT – the User’s individual administration panel available after registration and logging in to the Online Store, marked with a login and password, used to conclude sales contracts;
18) REGISTRATION – the process of creating an Account by the User in the Online Store;
19) SALE AGREEMENT – a contract for the sale of goods concluded between the Seller and the Buyer via the Online Store;
20) PRODUCT – any item sold via the online store;
21) FORM OF PAYMENT – a form of payment for the ordered product, selected by the Buyer during the Order placed, offered by the Store or as a result of individual arrangements with the Store in a form other than the payment methods presented on the website;
22) DELIVERY FORM – the form of delivery of the ordered product, chosen by the Buyer when placing the Order or as a result of individual arrangements with the Store in a form other than the forms of delivery presented on the website;
23) SALE DOCUMENT – A receipt confirming the sales contract;
24) ATTACHMENTS – information on the right to withdraw from the contract and a model withdrawal form;
25) CODE OF GOOD PRACTICE – a set of rules of conduct, adopted in generally applicable law in the form of ethical and professional standards in order to counteract unfair market practices, which is used by the Seller;
26) INFORMATION – information about the product, located next to the photo of the product, which is a description of the most important terms and characteristics of a given product, enabling the Buyer to get acquainted with its properties;
27) CART – a form of storing products selected by the Buyer for the purpose of their subsequent purchase;
28) PLACE OF PRODUCT DELIVERY – the place indicated by the Buyer in the order placed, to which the product purchased by the Buyer is to be delivered;
29) MOMENT OF PRODUCT RELEASE – the moment when the Buyer or another person authorized to collect it takes possession of the product being the subject of the concluded contract;
30) COMPLAINT ADDRESS AND THE ADDRESS OF WITHDRAWING FROM THE CONTRACT – address or addresses indicated by the Seller as addresses for making specific statements, being correspondence addresses;
31) SUBJECT OF THE CONTRACT or SUBJECT OF THE PROVISION – products or services selected by the Buyer, being the subject of the Agreement or the subject of the Provision; the scope of the subject of the Agreement also includes the provision of the Product Delivery by the Seller, if the Buyer selects one of the product delivery methods offered by the Seller;
32) ELECTRONICALLY PROVIDED SERVICES – functionalities of the ICT and IT system enabling the Service Provider to offer specific technical solutions, such as: the possibility of setting up and maintaining an Account in the Online Store and enabling a one-time possibility of placing an Order via the Order Form located in the Online Store; without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the Service Recipient, sent and received using electronic processing devices, including digital compression, and data storage, which is entirely broadcast, received or transmitted via the telecommunications network in the meaning of the Act of July 16, 2004 – Telecommunications Law;
33) ORDER FORM – a technical system located in the Online Store that allows the Buyer to place an Order through the available form fields, without the need to make prior Registration in the Online Store;
34) IT SYSTEM – technical and IT structures as well as software enabling transmission;

III REGISTRATION

1) Registration in the Online Store is voluntary and free.
2) In order to register in the Store, the User should complete the registration form on the Store’s website, providing his real data.
3) In order to successfully complete the Registration process, the User is required to provide the following data:
a) E-mail
b) First name
c) Surname
d) Street and house/flat number
e) City
f) Postal code
g) Country
h) Telephone
Optionally, it may provide the Company Name and Tax Identification Number, and indicate a different shipping address than the Ordering Party’s data.
4) After the User completes the fields of the registration form required, an activation link will be sent to the indicated e-mail address.
5) In order to create a User Account, click on the link confirming the creation of the account.
6) If the User’s data required during the registration process changes, the User is asked to update them in order to bring them to a state consistent with reality.
7) In a situation where the User’s data required during the registration process changes after the commencement of the contract, the User is asked to update them and inform the Store about it.

IV ORDERS

1) The Buyer may place orders in the Store 24 hours a day, 7 days a week via the website www.thhandicraft.com, by e-mail at: info.estarami@gmail.com.
2) Orders are processed during the shop’s working hours on working days from Monday to Friday (excluding public holidays) from 9:00 to 17:00.
3) Information about products presented on the Store’s websites does not constitute an offer within the meaning of the provisions of the Civil Code; constitute an invitation to conclude a sales contract.
4) Placing an order constitutes an offer within the meaning of the Civil Code, submitted to the Seller by the Buyer.
5) Registration and setting up an account is not a prerequisite for placing an order in the www.thhandicraft.com store. The buyer has the option of placing an order via the online store without prior registration.
6) In order to place an order, the Buyer should add the product he intends to buy to the “Cart”. Adding a product to the “Cart” is not tantamount to placing an order. Products may be added to or removed from the “Cart”.
7) The “Cart” enables the Buyer to manage the products ordered and to calculate the value of the order.
8) To finalize the order, add the selected products to the “Cart”. The next step is to define the method of payment. After completing these steps, select the “order and pay” button in the case of confirmation of the order.
9) After submitting the correct order, the order is considered accepted. Orders placed in this way are confirmed by e-mail. The moment of concluding the contract is considered to be sending the order confirmation by the Store.

V METHOD OF PAYMENT

1) All prices in the Store are gross prices, including tax on goods and services (VAT).
2) The store provides the following types of payment:
a) by bank transfer – payment to the company’s bank account
b) cash payment – cash on delivery.
c) Paypal payments
d) Payments with payment cards in foreign currency
3) The buyer orders services according to prices applicable at the time of placing the order.
4) The Seller reserves the right to change prices. This provision does not apply to orders already in progress.
5) The current prices are presented on the subpage of the Online Store and are visible at the Cart level.

VI PRIVACY POLICY

1. The owner of the store is the administrator of the data obtained through the online store.
2. The online store operates in accordance with the generally applicable law, in particular with the provisions of the Act of August 29, 1997 on the protection of personal data (consolidated text, Journal of Laws of 2002, No. 101, item 926, as amended). ) and the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).
3. The administrator is entitled to disclose personal data only to entities authorized under the applicable law.
4. The store administrator undertakes to protect the personal data provided by Users against loss, destruction, disclosure, unauthorized access or improper use.
5. The administrator of personal data processes them in order to implement contracts concluded via the online store and for purposes related to direct marketing of own products.
6. The administrator makes every technical effort and guarantees due diligence in order to protect the interests of persons affected by this Privacy Policy, i.e. people to whom the collected data relates.
7. The User provides his personal data necessary for registration voluntarily.
8. In accordance with applicable law, in the event of a request to delete the Customer’s personal data, the Customer’s personal data contained in the sales document kept for fiscal purposes shall not be deleted.
9. The administrator transfers the collected personal data of the Customer to the selected partners for the purpose of executing the order.
   10.The administrator of personal data collects personal data for specific purposes, as listed below:
   a) conclusion and performance of a product sales contract
   b) handling of the complaint process
   c) handling the User’s account registration process, using the registration panel available on the website
   d) logging in to the account, which is a subpage of the store in order to control the orders placed by the Customer
10. The user has the right to access and modify their personal data at any time, as well as request their removal from the database. In order to exercise these rights
    The User may contact the Store Administrator by sending an e-mail to the following address: info.estarami@gmail.com or by post to the Seller’s address:

ESTARAMI Sp. z o.o.
Ul. Dubois 8/2, 93-491 Łódź

VII COOKIES POLICY

1. The www.thhandicraft.com online store uses cookies to collect information related to the use of the store by the User.
2. Cookies are text files saved by the User’s web browser on his computer, allowing for the identification of the User and preserving his preferences based on the history of visited websites.
   3.Software for browsing websites (web browser) usually allows cookies to be stored on the User’s end device by default. Users can change the settings in this regard. The web browser allows you to delete cookies. It is also possible to automatically block cookies. Detailed information on this subject can be found in the help or documentation of the web browser.
3. Cookies allow you to maintain the user’s session without having to repeat entering login and password on each subpage.
4. The www.thhandicraft.com online store uses the following cookies:
   a) permanent;
   b) analytical;
   c) external.
   6.The store collects cookies for the following purposes:
   a) identifying customers and showing that they are logged in
   b) remembering the products added to the basket in order to place an order
   c) remembering data from completed order forms or login details to the store
   d) maintaining the customer’s session after logging in, thanks to which the customer does not have to enter the login and password on every subpage of the store
   e) adapting the content of the website to the user’s preferences
   f) optimizing the use of the store’s website by the user
   creating anonymous statistics that help to understand how the User uses the website, which allows improving its structure and content
5. The browsed resources are identified by URL addresses. In addition, the following may be saved:
   a) the time of receipt of the inquiry
   b) time of sending the response
   c) name of the client’s station – identification performed by the HTTP protocol
   d) information about errors that occurred during the HTTP transaction
   e) URL address of the page previously visited by the User – if the website was accessed via a link]
   f) information about the User’s browser
   g) information about the IP address
6. The above data is not associated with specific people browsing the website.
7. All employees of the Administrator have been properly trained in the field of personal data protection.
   10.Access to personal data is granted only to persons who have the appropriate authorization to access the data.

VIII WITHDRAWAL FROM THE CONTRACT

1) Consumer, pursuant to art. 27 of the Consumer Rights Act, who concluded a distance contract, may withdraw from it without giving a reason and without incurring costs, except for the costs specified in art. 33, 34 and 35 of the Act on consumer rights, by submitting a relevant statement in writing within fourteen days from the date of delivery of the subject of the contract to him. To meet this deadline, it is enough to send a statement before its expiry. The statement can be sent by e-mail to the following address: info.estarami@gmail.com or by post to the following address:

Estarami Sp. z o.o.
Ul. Dubois 8/2, 93-491 Łódź

2) The declaration may be submitted on the form that constitutes an Annex to these Regulations and which was sent to the Consumer along with the product, also available at www.thhandicraft.com or in another form, in accordance with the Consumer Rights Act.
3) Along with the statement referred to in point 1, the Customer is also asked to provide information about the current account number to which the refund should be made.
4) The Seller confirms to the Consumer immediately after receiving the declaration of withdrawal from the contract its receipt. Such confirmation is sent to the e-mail address provided in the Order or indicated as the contact address on the submitted declaration of withdrawal from the contract.
5) In the event of withdrawal from the Agreement, the Agreement is considered void.
6) The consumer is obliged to return the product or products immediately, no later than 14 days from the date on which he withdrew from the Agreement.
7) The consumer returns the subject or objects of the Agreement from which he withdrew at his own risk and expense.
8) The consumer is responsible for reducing the value of the product or products being the subject of the Agreement, following the use of the product or products in a way that goes beyond the ordinary management of the product, in order to determine the features, functionality and nature of the product.
9) The consumer, in the event of withdrawal from a distance contract for services started with the consent of the consumer before the deadline for withdrawal from the contract, is obliged to pay for the services provided until the withdrawal from the contract.
10) The payment amount is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the Agreement. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
11) The consumer does not bear the costs of delivering digital content that is not recorded on a tangible medium, if he did not consent to the performance before the deadline to withdraw from the Agreement or was not informed about the loss of his right to withdraw from the Agreement at the time of granting such consent or the entrepreneur has not provided confirmation in accordance with Art. 15 sec. 1 and art. 21 sec. 1 of the Act on consumer rights.
12) The Seller may withhold the reimbursement of the payment received from the Consumer until the item is returned or the Consumer provides proof of its return, depending on which event occurs first.
13) The consumer, in accordance with art. 39 of the Act on consumer rights, there is no right to withdraw from the Agreement in the following cases:
a) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the Agreement
b) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement;
c) for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the Agreement specifies the day or period of service provision;

IX PROVISION OF ELECTRONIC SERVICES

1) The Service Provider provides the following Electronic Services via the Online Store:
a) setting up and maintaining an Account in the Online Store
b) enabling the order to be placed via the appropriate Form
2) Provision of Electronic Services by the Service Provider is free of charge.
3) The contract for the provision of Electronic Services consisting in maintaining an Account in the Online Store is concluded for an indefinite period.
4) The contract for the provision of electronic services consisting in enabling the order to be placed through the appropriate Form is concluded for a definite period of time and is terminated when the order is placed or the Customer ceases to place the order.
5) The recommended technical requirements for cooperation with the ICT system are: a computer with Internet access, access to e-mail, a web browser: Internet Explorer version 7.0 or newer with JavaScript and cookies support enabled, Mozilla Firefox version 4.0 or newer with JavaScript support enabled and cookies or Google Chrome version 8 or newer. The recommended monitor resolution is 1024×768 pixels.
6) The Service Recipient is obliged to use the Online Store in a manner consistent with the law and morality, with respect for personal rights and intellectual property rights of third parties. The Service Recipient is prohibited from providing illegal content. It is forbidden to use Electronic Services in a way that unlawfully interferes with the functioning of the Online Store by using specific software or devices and sending or posting unsolicited commercial information in the Online Store.

7) The Service Recipient may submit complaints related to the provision of electronic services via the Online Store by sending an e-mail to the following e-mail address: info.estarami@gmail.com or in writing to the following address: Estarami Sp. Z o.o. Ul. Dubois 8/2, 93-491 Łódź. The Service Provider will consider the complaint immediately, no later than within 14 days from the date of submission of the complaint.
8) The Service Recipient may terminate with immediate effect the indefinite service for the provision of electronic services of a continuous nature at any time and without giving reasons by sending an appropriate statement via e-mail to the following address: info.estarami@gmail.com or in writing to the following address: Estarami Sp. Z o.o. Ul. Dubois 8/2, 93-491 Łódź.
9) The Service Provider may terminate an indefinite contract for the provision of Electronic Services if the Service Recipient objectively or persistently violates the Regulations, and in particular when he provides illegal content, after an ineffective, single call to stop, with an appropriate deadline. In such a case, the contract expires after 7 days from submitting the declaration of will to terminate.
10) By agreement of the parties, the Service Provider and the Service Recipient may terminate the Agreement for the provision of Services by electronic means at any time.
11) Termination of the Agreement for the provision of electronic services concluded for an indefinite period by the Service Provider or the Service Recipient does not infringe the rights or benefits acquired by the Parties during the term of the Agreement.
12) The Service Provider will reply to the Complaint to the e-mail address provided by the Service Recipient or in another manner agreed by the Parties.

FINAL PROVISIONS

1) Changing the content of these Regulations may take place after informing the Users about the scope of the envisaged changes no later than 14 days before the date of their entry into force.
2) Orders placed during the previous version of the Regulations will be implemented in accordance with its provisions. If the User does not agree to the changes to the Regulations, he / she may delete his Account.
3) Any disputes arising between the Seller and the Customer who is a Consumer within the meaning of Article 221 of the Civil Code, will be settled by a common court having jurisdiction in accordance with the provisions of the Code of Civil Procedure.
4) Any disputes arising between the Seller and the Customer who is not a consumer within the meaning of Article 221 of the Civil Code, will be settled by a common court having jurisdiction over the seat of the Store.
5) Users can contact the Seller in the following way:
a) telephone: +48 506139955
b) e-mail: info.estarami@gmail.com
c) in writing to the following address: Estarami Sp. z o.o.
Ul. Dubois 8/2, 93-491 Łódź
6) Customers can access these Regulations at any time via the link on the main page of the Online Store.
7) The Regulations may be recorded, acquired and reproduced by printing them or saving them on an appropriate data carrier.
8) Name of the Online Store www.thhandicraft.com address at which it is available: www.thhandicraft.com and all materials contained therein are subject to copyright and are subject to legal protection. Using and distributing them without the consent of the Store owner is prohibited.
9) You can contact us 24/7 via e-mail: info.estarami@gmail.com.
10) These Regulations are valid from August 22, 2021.